Jessica Tan - From Café Staff to Professional Barista
Course Completed: PURE Experience - Barista Skills & Customer Engagement
Role: Barista, Specialty Coffee Lounge
Nationality: Malaysian
Location: Sharjah, UAE

Jessica came to the UAE two years ago to work in a busy café. She enjoyed
her job but wanted to move beyond routine service and gain professional-
level barista skills. She enrolled in PURE Experience to develop both her
technical knowledge and her ability to create memorable guest
connections. The course's combination of online learning and practical
skill-building helped her perfect her espresso technique, latte art, and
customer interaction. After completing her training, she took on
responsibility for beverage quality and began designing new seasonal
drinks that boosted café sales.
"I didn't just learn how to make great coffee 4 I learned how to create
moments."
