Ahmed Al Mansoori - Developing Leadership Confidence

Ahmed was promoted from Concierge to Duty Manager at a boutique hotel in Abu Dhabi. With a growing multicultural team, he recognised the need to build confidence in leadership, communication, and service recovery. The PURE Prestige programme gave him the structure to lead with emotional intelligence and cultural awareness 4 two pillars of UAE hospitality. Through hybrid learning, he learned how to set performance expectations, conduct meaningful coaching sessions, and create a positive feedback culture. Within months, staff turnover dropped, and the guest loyalty index improved. His general manager noted a visible shift in both morale and team collaboration.